- sean@gigviz.com
- 801.949.4799
Summary:
I bring a unique blend of technical expertise, experience, leadership, innovation, and a passion for emerging technologies like Conversational AI to any role. I am poised to contribute my extensive experience and skills to shape the future of technology and drive success for organizations and their stakeholders.
I am a data-driven decision-maker, proficient in data analysis and manipulation, and have consistently leveraged these skills to inform and improve processes, optimize systems, and deliver exceptional results.
I have a proven track record of collaborating with clients/customers to properly gather essential requirements to drive successful execution of projects.
Seeking a dynamic role where I can leverage my extensive experience and leadership skills to contribute to the future of Conversational AI.
I am a results-driven technology professional with over 25 years of expertise in a wide range of information technology.
I have a proven track record of leading and mentoring teams to success.
I am very adept at devising technology strategies that drive business growth and efficiency.
Freelance Consultant, General Internet Group
Nov 2017 - Present
As a Technology Consultant at General Internet Group, I specialize in creating and implementing innovative technology solutions tailored to our clients' unique needs. My expertise spans a wide range of areas, including Conversational AI, web-based applications, and systems architecture.
– Client Engagement: Collaborate closely with clients to thoroughly understand their requirements, both from a business and technical perspective. Including in-depth consultations to gather insights and establish clear project objectives.
– Solution Design: Lead the design and development of cutting-edge solutions, with a strong focus on Conversational AI and web-based applications. Including architecting and implementing cloud-based AI systems and web applications to meet clients’ goals.
– Project Management: Provide project management consulting services to ensure the successful execution of technology initiatives. Encompassing coordinating tasks, timelines, and resources to deliver projects on schedule and within budget.
– Data Management: Design and implement robust data management strategies, encompassing data analysis, manipulation, and storage. I work with clients to optimize data processes and ensure data-driven decision-making.
– Multi-Media Solutions: Develop and implement multimedia solutions that enhance client engagement and user experiences. Including integrating various media formats to create immersive digital experiences.
Director, Conversational AI Engineering - AtlasRTX
February 2019 - March 2023
As the Experience Engineering Director at AtlasRTX, I played a pivotal role in leading and shaping the development of conversational AI digital assistants (chatbots). I helped the company go from a small start up to successful exit and acquisition by a large global company(NICE). My responsibilities encompassed a wide range of strategic and technical aspects, resulting in significant achievements:
– Team Leadership: Established and led a dynamic data science software engineering team dedicated to the creation and enhancement of conversational AI digital assistants. Our experience engineering team was instrumental in transforming innovative concepts into robust, high-performing AI solutions.
– AI Engineering: Led the experience engineering team from the early startup phase through to a successful exit. This involved crafting seamless user experiences and continuously improving the digital assistant’s interactions to meet evolving customer demands.
– Product Quality: Enhancement: Implemented rigorous quality assurance measures, including ongoing measurement and model refinement, resulting in a notable improvement in the initial product quality. This enhanced product reliability and customer satisfaction.
– Standardized Measurement: Successfully created a standard objective model for measuring the intelligence of our chatbots (BotIQ). Using this metric we raised the BotIQ (Bot Intelligence Quotient) of all digital assistants across multiple customers. This achievement involved optimizing AI models and algorithms to deliver more intelligent and context-aware responses.
– Model Training Efficiency: Streamlined and reduced the time required for model training through continuous process improvement and automation. This efficiency gain led to faster development cycles and quicker deployment of AI solutions.
– Sales Support: Developed and delivered compelling product demonstrations to support the sales efforts of new digital assistants. These demonstrations showcased the capabilities and benefits of our AI solutions to prospective clients, contributing to business growth.
Senior Manager, Americas CEE - Hewlett Packard Enterprise
May 2010 - Oct 2017
As the Americas CEE Senior Manager at Hewlett Packard Enterprise, I held a pivotal leadership role overseeing a team of seven senior subject matter experts (SMEs). My responsibilities were diverse and impactful, contributing significantly to customer satisfaction, product quality, and sales growth.
– Team Leadership: Led a high-performing Americas CEE team, which played a crucial role in resolving over 50 complex customer escalations for critical clients. This team of senior subject matter experts demonstrated exceptional problem-solving abilities.
– Product Quality: Enhancement: Spearheaded the improvement of initial product quality by conceptualizing and implementing an extensive customer testing program. This proactive approach ensured that products met and exceeded customer expectations from the outset.
– Sales Growth: Increased sales by providing targeted training to System Architects on new products, equipping them with the knowledge and skills necessary to effectively promote and support these offerings.
– Resolution Time Reduction: Achieved an impressive 80% reduction in time to resolution by implementing comprehensive training programs for support engineers. This efficiency gain translated into faster issue resolution and improved customer service.
– Escalation Reduction: Introduced a direct feedback process from customers to the development team, resulting in a remarkable 93% reduction in escalations. This closed feedback loop enhanced product development and customer support processes.
– Product Demonstrations and Presentations: Developed and delivered impactful product demonstrations and presentations at HP/HPE’s customer events. These demonstrations not only showcased the capabilities of our products but also significantly improved customer perception and adoption of new offerings.
Principal Architect - Oracle
Jan 2010 - May 2010
In my role as a Principal Storage Architect at Oracle, I led and directed teams in the design and implementation of large-scale storage architectures, with a primary focus on the ZFS storage appliance. During my tenure, I played a critical role in supporting high-performance computing (HPC) customers and expanding the ZFS storage appliance market.
– Strategic Leadership: Provided leadership and guidance to teams tasked with designing and implementing complex storage architectures. These solutions were instrumental in meeting the evolving needs of clients and driving the growth of the ZFS storage appliance market.
– Proof of Concept (POC): Programs: Spearheaded the creation, implementation, and successful execution of POC programs and customer beta testing for the ZFS storage appliance. These initiatives played a pivotal role in promoting the adoption of this innovative NAS solution among strategic customers and partners.
– Technical Documentation: Authored and published both public and internal technical architecture documents, serving as valuable resources for internal teams and the broader technology community. These documents contributed to knowledge sharing and technical excellence.
– Best Practices Development: Developed, implemented, and shared best practices related to storage architecture design and implementation. These best practices enhanced the efficiency and effectiveness of storage solutions, resulting in improved customer experiences.
– Transition Facilitation: Collaborated with the transition team to facilitate a seamless transition from Sun Microsystems to Oracle during the acquisition phase. This involved working closely with various teams to ensure continuity and alignment with Oracle’s strategic objectives.
Global Principal Engineer
August 1997 - Jan 2010
My journey at Sun Microsystems showcased my dedication to technical excellence, leadership, and the ability to drive business success across diverse roles and responsibilities. During my storied and successful tenure at Sun Microsystems, spanning nearly 13 years, I held progressive roles that allowed me to contribute significantly to the company's growth and technical innovation. These roles showcased my adaptability, leadership, and ability to drive results across various domains of the organization.
Principal Engineer, Global HPC Storage (Apr 2003 – Jan 2010)
In this capacity, I had the privilege of designing large petabyte-scale storage architectures for renowned Top 500 HPC sites, including the San Diego Supercomputer Center, Arctic Region Supercomputing Center, Korean Institute of Science and Technology Information, and Texas Advanced Computing Center. My achievements and responsibilities included:
– Product Innovation: Designed, created, tested, and implemented new parallel file system products for HPC storage, contributing to Sun’s technological advancement.
– Collaborative Sales Support: Collaborated closely with HPC sales professionals globally to drive the development of proper HPC storage reference architectures, encompassing high-performance, low-latency storage systems, networking solutions, and archive and backup strategies.
– Technical Expertise: Specified storage, CPU, memory, and networking components based on precise requirements, including performance, availability, and cost considerations.
– Performance Optimization: Designed and conducted performance benchmarks to meet customer requirements and gather essential data for system sizing and configuration.
– Customer Engagement: Played a pivotal role in implementing and optimizing customer systems, including applications, networking, and storage configurations, ensuring customer success.
– Community Leadership: Established and grew the HPC storage community at Sun, which attracted over 100 members and significantly contributed to the increased sales of Sun’s HPC storage solutions.
Research Industry Storage Architect (Aug 1997 – Mar 2003)
In this role, I worked directly with sales professionals and customers in the education and research industry to drive responsible storage revenue growth for Sun. My notable achievements included:
– Education Storage Guru: Created the Education Storage Guru team, which achieved and maintained the highest storage “attach rate” among all vertical industries at Sun.
– Sales Excellence: Consistently invited to the Sunrise Award club six out of seven years, receiving multiple recognitions and awards, including Systems Engineer of the Year for various regions and districts.
Manager Computer Operations - Utah Education Network
Jul 1992 - Aug 1997
During my tenure as the UEN Computer Operations Manager at the Utah Education Network, I played a pivotal role in establishing and managing the critical internet infrastructure that served the educators and educational institutions across the state of Utah. These early successful implementations for education also helped support the viability of a public world wide internet. In this role, I had the privilege of laying the foundation for a robust educational internet infrastructure that empowered educators, students, and institutions statewide. My leadership, project management, and technical expertise were instrumental in the successful creation and management of these critical services.
–Strategic Infrastructure Creation: Spearheaded the creation of a robust internet infrastructure that became the backbone for educators and educational institutions throughout the state of Utah. This encompassed the design and deployment of networking, email, DNS, and web services from the ground up.
-Team Building and Leadership: Recruited and led a dedicated team of professionals to undertake the monumental task of building the internet infrastructure. This included hiring, training, and mentoring computer experts to create a top-tier organization capable of delivering exceptional services.
-Complex Project Management: Efficiently managed large-scale software development projects, collaborating with outsourced programmers to ensure the successful implementation of critical systems and services.
-Broadcast Center Support: Created and provided robust information services to support the Eccles Broadcast Center, demonstrating a commitment to serving a diverse range of educational and technical needs.
-Statewide Web Services: Established and managed all web services for the entire education network in the state of Utah, contributing to improved communication, collaboration, and access to educational resources.
Systems Administrator / Developer - University of Utah
Jun 1990 - Jul 1992
While attending the computer science program at the University of Utah, I was offered a position with the PBS affiliate KUED, local education channel KULC and the radio station KUER, as well as a distance learning network EDNET. I was hired to help implement their Local Area Network Services including system administration duties. Also created the first web servers for all of those entities.
