I teach machines to hold a conversation.

April 2024 — Present

Principal AI & Data Management Consultant

Genisage LLC

At Genisage, I provide strategic consulting at the intersection of Artificial Intelligence, Data Management, and Quality Compliance for life sciences and medical device companies. I co-founded Genisage to help organizations become data-enabled, compliant, and audit-ready through practical, technology-driven solutions.

• —Lead AI and data readiness initiatives, integrating regulatory, quality, and IT frameworks (21 CFR Part 11, ISO 13485, SOC-2).
• —Guide clients through CSA validation, data governance, and machine learning compliance programs.
• —Develop and deploy cloud-based architectures supporting validated AI systems and regulatory audits.
• —Provide advisory and implementation support for digital transformation and QMS modernization projects.

Freelance Technology Consultant

General Internet Group

As a Technology Consultant at General Internet Group, I create and implement innovative technology solutions tailored to each client's unique needs — spanning Conversational AI, web-based applications, and systems architecture.

• —Client engagement — collaborate closely with clients to understand requirements from both business and technical perspectives, establishing clear project objectives.
• —Solution design — lead the design and development of cloud-based Conversational AI systems and web applications.
• —Project management — coordinate tasks, timelines, and resources to deliver projects on schedule and within budget.
• —Data management — design robust strategies for data analysis, manipulation, and storage that keep decisions data-driven.
• —Multi-media solutions — integrate media formats into immersive digital experiences that enhance engagement.

February 2019 — March 2023

Director, Conversational AI Engineering

AtlasRTX

Led and shaped the development of conversational AI digital assistants, helping the company grow from a small startup to a successful exit and acquisition by NICE, a large global company.

• —Established and led a data science software engineering team dedicated to creating and enhancing conversational AI digital assistants.
• —Led the experience engineering team from early startup phase through a successful exit.
• —Implemented rigorous quality assurance with ongoing measurement and model refinement, notably improving initial product quality.
• —Created BotIQ, a standard objective model for measuring chatbot intelligence, and raised the BotIQ of digital assistants across multiple customers.
• —Streamlined model training through continuous process improvement and automation, shortening development cycles.
• —Developed and delivered product demonstrations that supported sales of new digital assistants.

May 2010 — October 2017

Senior Manager, Americas CEE

Hewlett Packard Enterprise

Held a pivotal leadership role overseeing a team of seven senior subject matter experts, contributing significantly to customer satisfaction, product quality, and sales growth.

• —Led the Americas CEE team through resolution of 50+ complex customer escalations for critical clients.
• —Spearheaded initial product quality improvements by conceiving and implementing an extensive customer testing program.
• —Increased sales by training System Architects on new products.
• —Achieved an 80% reduction in time-to-resolution through comprehensive training programs for support engineers.
• —Introduced a direct customer-to-development feedback process, cutting escalations by 93%.
• —Developed and delivered product demonstrations and presentations at HP/HPE customer events.

January 2010 — May 2010

Principal Architect

Oracle

Led teams designing and implementing large-scale storage architectures with a primary focus on the ZFS storage appliance, supporting high-performance computing customers through the Sun acquisition.

• —Directed teams designing complex storage architectures that grew the ZFS storage appliance market.
• —Spearheaded proof-of-concept programs and customer beta testing that drove adoption among strategic customers and partners.
• —Authored public and internal technical architecture documents and storage best practices.
• —Collaborated with the transition team to ensure a seamless move from Sun Microsystems to Oracle during the acquisition.

August 1997 — January 2010

Global Principal Engineer

Sun Microsystems

Nearly 13 years of progressive roles contributing to Sun's growth and technical innovation across storage, HPC, and the education and research industry.

July 1992 — August 1997

Manager, Computer Operations

Utah Education Network

Established and managed the critical internet infrastructure serving educators and educational institutions across the state of Utah — early implementations that helped demonstrate the viability of a public worldwide internet.

• —Spearheaded creation of statewide internet infrastructure: networking, email, DNS, and web services built from the ground up.
• —Recruited, trained, and mentored a top-tier computer operations team.
• —Managed large-scale software development projects with outsourced programmers.
• —Created information services supporting the Eccles Broadcast Center and established all web services for Utah's education network.

June 1990 — July 1992

Systems Administrator / Developer

University of Utah

While studying computer science at the University of Utah, implemented Local Area Network services and system administration for PBS affiliate KUED, education channel KULC, radio station KUER, and the EDNET distance learning network — and created the first web servers for all of those entities.